Shipping policy

Shipping

Orders ship within 3-5 business days. All customers will receive a tracking link upon shipment of their order. Tracking links contain the most updated information available in regard to order status.

Unfortunately, we cannot accommodate holding boxes for future delivery dates. Orders ship within 3-5 business days from time of purchase.

Order Cancellations

Once orders have been processed, we cannot accept cancellations. Processing can happen anywhere between immediately and up to 48 hours after placing an order. Should you wish to cancel your order please send an email to hello@cloudylanebakery.com to inquire about order status.

Address Corrections

If you input your address incorrectly please send an email to hello@cloudylanebakery.com as soon as possible to inquire about order status. While we will try our best to support you with the change, we cannot guarantee the ability to change your address as we work with external courier companies and must adhere to their timelines.

PO Boxes

We cannot ship to PO boxes at this time. Please provide us with a physical address in order for us to ship your squares.

Missed Deliveries

Once an item has left our warehouse, customers are encouraged to stay up-to-date with delivery based on their tracking link. Deliveries that are unsuccessful will be taken to the closest depot location for pickup.

It is the responsibility of the customer to retrieve the package at the designated pickup location. Cloudy Lane is not responsible for packages not retrieved and will not issue refunds or resend product if deemed available by the courier.

Damaged in Transit

For any packages damaged in transit, please get in touch with us as soon as possible at hello@cloudylanebakery.com. Please take pictures of item damage and include in email along with expiry date. We will open a trace with the courier immediately. If the cookie bars cannot be consumed, we will process a replacement once the trace is complete.


Lost in Transit

For any packages lost in transit, please get in touch with us as soon as possible at hello@cloudylanebakery.com. We will open a trace with the courier immediately. We will process a replacement as soon as the courier has completed their trace and deemed the package lost.

Refrigeration Policy

Our Cloud Bars are fully shelf-stable and safe to store at room temperature.
However, for optimal freshness and the best melt-in-your-mouth experience, we recommend keeping them refrigerated.